Plan your evaluation
Write down the workflow, systems, operating owner, and evidence needed to make your decision. Use the same scope for every supplier, and ask which parts of the demonstration are included in the proposed package.
Inventory and ownership
Reconcile a representative set of devices, software, and services. Inspect duplicate records, stale sources, ownership gaps, and the work needed to maintain the inventory.
Service and change workflows
Follow a request or incident through assignment, approval, execution, and closure. Check how urgent changes and disputed ownership are handled.
Device and software lifecycle
Test onboarding, configuration, updates, and retirement. Include remote devices, failed changes, and a rollback that an operator can carry out.
Questions to ask
- What establishes the current owner and state of an asset?
- How are conflicting or stale records reconciled?
- Can we trace a change from request to verified outcome?
Related buying guides
A security product pilot that answers the buying question ↗A documented feature is not the same as a licensed feature ↗